Ciudad de México, MX
SFE Specialist
Alfasigma is a privately held global healthcare company founded over 75 years ago in Italy, where it remains headquartered today in Bologna and Milan. The Group operates in over 100 markets spanning Europe, North and South America, Asia, and Africa.
Over three years ago, we embarked on a transformative journey to become a truly global innovative healthcare company with a leading focus on Gastrointestinal (GI) health. We have experienced remarkable growth, nearly doubled our revenues, expanding geographically, and integrating several key acquisitions. We have also evolved our portfolio, expanded into rare and specialty segments, and strengthened our pipeline and people's capabilities.
But our journey is far from complete! In fact, this is just the beginning of a bold new chapter in Alfasigma's history. We are committed to advancing innovation and leveraging our deep expertise to provide better health and a better quality of life for patients and consumers worldwide and expand our reach across diverse markets.
Specialist, Sales Force Effectiveness (SFE)
Position Summary
The Sales Force Effectiveness (SFE) Specialist is responsible for managing and optimizing commercial data, CRM processes, reporting capabilities, and sales force effectiveness initiatives. This role will support the commercial organization by ensuring data integrity, generating actionable insights, streamlining processes, and providing the tools and training necessary to maximize field force performance.
Key Responsibilities
- Maintain and manage healthcare professional and pharmacy master data, including additions, updates, and deletions.
- Configure, administer, and support the company's CRM platform.
- Develop, analyze, and distribute performance reports, dashboards, and KPIs to monitor Sales Force effectiveness.
- Identify and implement process automation opportunities to improve operational efficiency.
- Manage and control sample distribution and promotional materials within the CRM system.
- Create training materials, user guides, and presentations for Sales Force training.
- Deliver CRM training sessions and ongoing support to field representatives.
- Coordinate activities and follow-up with external vendors and service providers.
- Develop, maintain, and update policies and standard operating procedures related to Sales Force Effectiveness.
- Ensure data quality, accuracy, and consistency across commercial systems and databases.
- Support business decision-making through data analysis and commercial insights.
Qualifications
Education
- Bachelor's degree in Business Administration, Economics, Finance, Engineering, Information Systems, Marketing, or related fields.
Experience
- Minimum of 3 years of experience in a Sales Force Effectiveness, Commercial Excellence, Business Intelligence, or similar role.
- Pharmaceutical industry experience is preferred.
Technical Skills
- Strong knowledge of pharmaceutical market audits, including IQVIA, Knobloch, and Close-Up.
- Experience with CRM administration and support.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong database management and analytical skills.
- Experience developing commercial reports, dashboards, and KPIs.
- Proficiency in Think-Cell.
- Experience with process automation initiatives is a plus.
Language
- Intermediate English proficiency.
Key Competencies
- Analytical thinking
- Attention to detail
- Results orientation
- Planning and organization
- Effective communication
- Collaboration and teamwork
- Customer service mindset
- Continuous improvement
- Problem-solving skills
Why Join Alfasigma:
At Alfasigma, we foster a culture where the courage to innovate is key to our success.
We offer a competitive salary, comprehensive benefits, and extensive opportunities for professional growth and development.
Our commitment to people and patients is at the heart of everything we do. We value diversity and welcome individuals with unique perspectives and experiences. We believe that open-mindedness, collaboration, and a shared passion for innovation are essential to achieving meaningful progress.
Join Alfasigma and become part of a forward-thinking team dedicated to shaping the future of the pharmaceutical industry.